Shipping policy

At Tree Soap Company, LLC, we are committed to delivering your order safely, sustainably, and promptly. We currently ship to addresses within the United States (including Alaska and Hawaii) and Canada.

 Shipping Information

Orders are shipped through USPS and UPS. Shipping rates are shown at checkout. Free shipping is available on U.S. orders over $60 and Canadian orders over $100 USD.

All delivery times are estimated and may vary due to carrier delays, holidays, or high order volume.

 Eco-Friendly Shipping

We use recyclable packaging materials and strive for minimal waste with every order. Your purchase helps support our reforestation efforts through our partnership with Trees for the Future.

 Processing Time

Orders are typically processed within 1 business day (Monday–Friday, excluding holidays). Once your order is shipped, you will receive a confirmation email with tracking information.

 Canada Shipping

Orders shipped to Canada may be subject to customs processing, which can affect delivery times.

 Address Issues

If you provided an incorrect shipping address, please email us at shop@treesoapcompany.com immediately.

• If your order has not shipped, we will update your address.

• If it has shipped, we unfortunately cannot change the address.

• If your order is returned to us, we can issue a refund or reship it (additional shipping costs apply).

• If your address is deemed nonexistent, we will reach out to you. If we don’t receive a response within 48 hours, the order will be cancelled automatically.

Combining Multiple Orders

We automatically combine all orders placed under the same name and shipping address. If you would prefer us not to combine your orders, please notify us when placing the order.

❓ Questions?

If you have questions about your shipment or need help tracking your order, contact us:

✉️ shop@treesoapcompany.com
📞 844-856-5654 (Mon–Fri, 9am–5pm EST)